Center for Medicare Advocacy

Advancing Access to Medicare and Healthcare

CMA Survey on Access for SHIPs and SMPs

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1. Are you with (Pick one):

Created with Highcharts 4.1.1SHIP: 27.88%SHIP: 27.88%SHIP: 27.88%SMP: 43.27%SMP: 43.27%SMP: 43.27%Both SHIP and SMP: 28.85%Both SHIP and SMP: 28.85%Both SHIP and SMP: 28.85%SHIPPercent: 27.88%Count: 29

    
SHIP27.88%
 

29
SMP43.27%
 

45
Both SHIP and SMP28.85%
 

30
 Total Responses104
 Skipped0

2. I work with the State of:

Created with Highcharts 4.1.1Alabama: 3.85%Alabama: 3.85%Alabama: 3.85%Alaska: 0.96%Alaska: 0.96%Alaska: 0.96%Arizona: 4.81%Arizona: 4.81%Arizona: 4.81%Arkansas: 1.92%Arkansas: 1.92%Arkansas: 1.92%California: 2.88%California: 2.88%California: 2.88%Connecticut: 3.85%Connecticut: 3.85%Connecticut: 3.85%Florida: 4.81%Florida: 4.81%Florida: 4.81%Georgia: 1.92%Georgia: 1.92%Georgia: 1.92%Hawaii: 2.88%Hawaii: 2.88%Hawaii: 2.88%Idaho: 4.81%Idaho: 4.81%Idaho: 4.81%Illinois: 1.92%Illinois: 1.92%Illinois: 1.92%Indiana: 0.96%Indiana: 0.96%Indiana: 0.96%Iowa: 0.96%Iowa: 0.96%Iowa: 0.96%Kentucky: 2.88%Kentucky: 2.88%Kentucky: 2.88%Louisiana: 1.92%Louisiana: 1.92%Louisiana: 1.92%Maine: 0.96%Maine: 0.96%Maine: 0.96%Maryland: 8.65%Maryland: 8.65%Maryland: 8.65%Massachusetts: 0.96%Massachusetts: 0.96%Massachusetts: 0.96%Michigan: 0.96%Michigan: 0.96%Michigan: 0.96%Mississippi: 1.92%Mississippi: 1.92%Mississippi: 1.92%Missouri: 1.92%Missouri: 1.92%Missouri: 1.92%Nebraska: 0.96%Nebraska: 0.96%Nebraska: 0.96%Nevada: 5.77%Nevada: 5.77%Nevada: 5.77%New Jersey: 3.85%New Jersey: 3.85%New Jersey: 3.85%New Mexico: 0.96%New Mexico: 0.96%New Mexico: 0.96%New York: 1.92%New York: 1.92%New York: 1.92%North Dakota: 2.88%North Dakota: 2.88%North Dakota: 2.88%Ohio: 1.92%Ohio: 1.92%Ohio: 1.92%Oklahoma: 0.96%Oklahoma: 0.96%Oklahoma: 0.96%Oregon: 0.96%Oregon: 0.96%Oregon: 0.96%Pennsylvania: 1.92%Pennsylvania: 1.92%Pennsylvania: 1.92%Rhode Island: 1.92%Rhode Island: 1.92%Rhode Island: 1.92%South Dakota: 0.96%South Dakota: 0.96%South Dakota: 0.96%Tennessee: 2.88%Tennessee: 2.88%Tennessee: 2.88%Texas: 1.92%Texas: 1.92%Texas: 1.92%Utah: 0.96%Utah: 0.96%Utah: 0.96%Vermont: 1.92%Vermont: 1.92%Vermont: 1.92%Virginia: 0.96%Virginia: 0.96%Virginia: 0.96%Washington: 0.96%Washington: 0.96%Washington: 0.96%West Virginia: 0.96%West Virginia: 0.96%West Virginia: 0.96%Wisconsin: 2.88%Wisconsin: 2.88%Wisconsin: 2.88%Wyoming: 0.96%Wyoming: 0.96%Wyoming: 0.96%Other (Please Specify): 3.85%Other (Please Specify): 3.85%Other (Please Specify): 3.85%

    
Alabama3.85%
 

4
Alaska0.96%
 

1
Arizona4.81%
 

5
Arkansas1.92%
 

2
California2.88%
 

3
Colorado0.00%
 

0
Connecticut3.85%
 

4
Delaware0.00%
 

0
Florida4.81%
 

5
Georgia1.92%
 

2
Hawaii2.88%
 

3
Idaho4.81%
 

5
Illinois1.92%
 

2
Indiana0.96%
 

1
Iowa0.96%
 

1
Kansas0.00%
 

0
Kentucky2.88%
 

3
Louisiana1.92%
 

2
Maine0.96%
 

1
Maryland8.65%
 

9
Massachusetts0.96%
 

1
Michigan0.96%
 

1
Minnesota0.00%
 

0
Mississippi1.92%
 

2
Missouri1.92%
 

2
Montana0.00%
 

0
Nebraska0.96%
 

1
Nevada5.77%
 

6
New Hampshire0.00%
 

0
New Jersey3.85%
 

4
New Mexico0.96%
 

1
New York1.92%
 

2
North Carolina0.00%
 

0
North Dakota2.88%
 

3
Ohio1.92%
 

2
Oklahoma0.96%
 

1
Oregon0.96%
 

1
Pennsylvania1.92%
 

2
Rhode Island1.92%
 

2
South Carolina0.00%
 

0
South Dakota0.96%
 

1
Tennessee2.88%
 

3
Texas1.92%
 

2
Utah0.96%
 

1
Vermont1.92%
 

2
Virginia0.96%
 

1
Washington0.96%
 

1
Washington, D.C.0.00%
 

0
West Virginia0.96%
 

1
Wisconsin2.88%
 

3
Wyoming0.96%
 

1
Other (Please Specify)3.85%
 

4
 Total Responses104
 Skipped0

3. My office is a (Pick one):

Created with Highcharts 4.1.1Local Office: 34.62%Local Office: 34.62%Local Office: 34.62%State Office: 65.38%State Office: 65.38%State Office: 65.38%

    
Local Office34.62%
 

36
State Office65.38%
 

68
 Total Responses104
 Skipped0

4. I am a (Pick the one that best applies):

Created with Highcharts 4.1.1Director: 47.12%Director: 47.12%Director: 47.12%Site Coordinator: 19.23%Site Coordinator: 19.23%Site Coordinator: 19.23%Counselor: 4.81%Counselor: 4.81%Counselor: 4.81%Other (Please Specify): 28.85%Other (Please Specify): 28.85%Other (Please Specify): 28.85%

    
Director47.12%
 

49
Site Coordinator19.23%
 

20
Counselor4.81%
 

5
Other (Please Specify)28.85%
 

30
 Total Responses104
 Skipped0

5. On a scale of 1 to 5, with 1 being "not at all" and 5 being "completely," how confident are SHIP/SMP personnel that they have the resources to assist people with the following types of disabilities:

 
 
Created with Highcharts 4.1.112345VisualHearingSpeechAmbulatory(physical … Cognitive(includingmemory … Behavioral(includingmental … Developmental(including … 0255075100

 
 12345Responses
Visual
6
5.77%
23
22.12%
29
27.88%
31
29.81%
15
14.42%
104
Hearing
11
10.58%
19
18.27%
34
32.69%
25
24.04%
15
14.42%
104
Speech
9
8.65%
15
14.42%
40
38.46%
27
25.96%
13
12.50%
104
Ambulatory (physical challenges)
5
4.81%
5
4.81%
28
26.92%
35
33.65%
31
29.81%
104
Cognitive (including memory challenges)
10
9.62%
13
12.50%
45
43.27%
25
24.04%
11
10.58%
104
Behavioral (including mental health challenges)
16
15.38%
15
14.42%
40
38.46%
26
25.00%
7
6.73%
104
Developmental (including learning challenges)
11
10.58%
20
19.23%
43
41.35%
21
20.19%
9
8.65%
104
Total Responses104
Skipped0

6. On a scale of 1 to 5, with 1 being "not at all" and 5 being "completely," how confident are SHIP/SMP personnel in assisting people with Medicare who are under age 65 in the following special populations:

 
Created with Highcharts 4.1.112345Disabled veteransPeople with limited English …People recently released from… People who have mentalhealth … 0255075100

 
 12345Responses
Disabled veterans
2
1.92%
17
16.35%
26
25.00%
37
35.58%
22
21.15%
104
People with limited English proficiency
5
4.81%
19
18.27%
34
32.69%
34
32.69%
12
11.54%
104
People recently released from incarceration
14
13.46%
17
16.35%
40
38.46%
20
19.23%
13
12.50%
104
People who have mental health challenges
12
11.54%
20
19.23%
34
32.69%
25
24.04%
13
12.50%
104
Total Responses104
Skipped0

7. Are you aware of any current training specifically aimed at preparing personnel to work with Medicare beneficiaries under age 65?

Created with Highcharts 4.1.1Yes: 27.88%Yes: 27.88%Yes: 27.88%No: 72.12%No: 72.12%No: 72.12%

    
Yes27.88%
 

29
No72.12%
 

75
 Total Responses104
 Skipped0

8. You answered yes, there is currently training to prepare personnel to work with the Under-65 population.  On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how effective are the following training methods for working with Medicare beneficiaries under age 65?  (If you aren’t familiar with a method, choose "Not Used.")

 
Created with Highcharts 4.1.112345Not UsedOnline Course and QuizWebinarPrinted MaterialIn-Person ProgramConference Call / VideoCall 0255075100

 
 12345Not UsedResponses
Online Course and Quiz
0
0.00%
2
7.69%
4
15.38%
4
15.38%
3
11.54%
13
50.00%
26
Webinar
0
0.00%
1
3.70%
4
14.81%
9
33.33%
7
25.93%
6
22.22%
27
Printed Material
0
0.00%
1
3.70%
6
22.22%
8
29.63%
7
25.93%
5
18.52%
27
In-Person Program
1
3.57%
1
3.57%
3
10.71%
7
25.00%
10
35.71%
6
21.43%
28
Conference Call / Video Call
0
0.00%
2
8.00%
2
8.00%
8
32.00%
2
8.00%
11
44.00%
25
Total Responses28
Skipped76

9. On a scale of 1 to 5, with 1 being “not at all” and 5 being “often,” how regularly do personnel currently work with any of the following to reach Medicare beneficiaries who are under age 65? (Please answer all)

 
Created with Highcharts 4.1.112345Stategovernmentorganizations Localgovernmentorganizations Advocacygroups VeteransAdministration Social SecurityTargetedconditiongroups … Physician’soffices or other… 0255075100

 
 12345Responses
State government organizations
6
6.25%
6
6.25%
24
25.00%
30
31.25%
30
31.25%
96
Local government organizations
7
7.29%
8
8.33%
21
21.88%
30
31.25%
30
31.25%
96
Advocacy groups
2
2.08%
10
10.42%
28
29.17%
29
30.21%
27
28.12%
96
Veterans Administration
10
10.42%
26
27.08%
25
26.04%
21
21.88%
14
14.58%
96
Social Security
10
10.42%
15
15.62%
20
20.83%
25
26.04%
26
27.08%
96
Targeted condition groups (e.g. MS Society, Diabetes Assn., etc.)
5
5.21%
14
14.58%
29
30.21%
27
28.12%
21
21.88%
96
Physician’s offices or other provider offices
17
17.71%
15
15.62%
35
36.46%
18
18.75%
11
11.46%
96
Total Responses96
Skipped8

10. Do you work regularly with any other agencies, organizations or groups not listed above (list all that apply):

 
Total Responses35
Skipped69

11. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how much do people with disabilities understand about Medicare coverage?

Created with Highcharts 4.1.11: 5.81%1: 5.81%1: 5.81%2: 31.40%2: 31.40%2: 31.40%3: 54.65%3: 54.65%3: 54.65%4: 6.98%4: 6.98%4: 6.98%5: 1.16%5: 1.16%5: 1.16%

    
15.81%
 

5
231.40%
 

27
354.65%
 

47
46.98%
 

6
51.16%
 

1
 Total Responses86
 Skipped18

12. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how aware are people who are under age 65 about when they become eligible for Medicare?

Created with Highcharts 4.1.11: 12.79%1: 12.79%1: 12.79%2: 24.42%2: 24.42%2: 24.42%3: 43.02%3: 43.02%3: 43.02%4: 17.44%4: 17.44%4: 17.44%5: 2.33%5: 2.33%5: 2.33%

    
112.79%
 

11
224.42%
 

21
343.02%
 

37
417.44%
 

15
52.33%
 

2
 Total Responses86
 Skipped18

13. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how easy is the Medicare enrollment process for people who are under age 65?

Created with Highcharts 4.1.11: 13.95%1: 13.95%1: 13.95%2: 27.91%2: 27.91%2: 27.91%3: 39.53%3: 39.53%3: 39.53%4: 11.63%4: 11.63%4: 11.63%5: 6.98%5: 6.98%5: 6.98%

    
113.95%
 

12
227.91%
 

24
339.53%
 

34
411.63%
 

10
56.98%
 

6
 Total Responses86
 Skipped18

14. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how easy is it for beneficiaries to transition to Medicare from:

 
Created with Highcharts 4.1.112345An Affordable Care Act PlanMedicaidPrivate Insurance0255075100

 
 12345Responses
An Affordable Care Act Plan
19
22.09%
26
30.23%
27
31.40%
12
13.95%
2
2.33%
86
Medicaid
13
15.12%
20
23.26%
31
36.05%
18
20.93%
4
4.65%
86
Private Insurance
7
8.14%
16
18.60%
36
41.86%
22
25.58%
5
5.81%
86
Total Responses86
Skipped18

15. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how helpful would the following additional information be for Medicare beneficiaries who are under age 65? (Please answer all)

 
Created with Highcharts 4.1.112345Alternativelanguage … Additionalprintedmaterials Additionalonline materials Links to otheronline … VideosVideos withclosedcaptioning Audio materials0255075100

 
 12345Responses
Alternative language materials (other than English)
2
2.33%
10
11.63%
16
18.60%
29
33.72%
29
33.72%
86
Additional printed materials
0
0.00%
9
10.47%
23
26.74%
31
36.05%
23
26.74%
86
Additional online materials
1
1.16%
5
5.81%
26
30.23%
32
37.21%
22
25.58%
86
Links to other online materials
1
1.16%
6
6.98%
25
29.07%
32
37.21%
22
25.58%
86
Videos
2
2.33%
3
3.49%
25
29.07%
26
30.23%
30
34.88%
86
Videos with closed captioning
2
2.33%
2
2.33%
20
23.26%
25
29.07%
37
43.02%
86
Audio materials
4
4.65%
10
11.63%
22
25.58%
22
25.58%
28
32.56%
86
Total Responses86
Skipped18

16. Are there any materials not listed above that would be helpful to you (list any that apply):

Total Responses11
Skipped93

17. On a scale of 1 to 5, with 1 being “not at all” and 5 being “completely,” how helpful would the following distribution/outreach locations be to provide information for Medicare beneficiaries who are under 65:

Created with Highcharts 4.1.112345Stategovernmentorganizations Localgovernmentorganizations Advocacygroups VeteransAdministration Social SecurityTargetedconditiongroups … Physician’soffices or other… 02550751005Percent: 52.33%Count: 45

 
 12345Responses
State government organizations
0
0.00%
7
8.14%
12
13.95%
27
31.40%
40
46.51%
86
Local government organizations
0
0.00%
3
3.49%
12
13.95%
27
31.40%
44
51.16%
86
Advocacy groups
0
0.00%
3
3.49%
10
11.63%
29
33.72%
44
51.16%
86
Veterans Administration
0
0.00%
4
4.65%
12
13.95%
26
30.23%
44
51.16%
86
Social Security
1
1.16%
2
2.33%
11
12.79%
23
26.74%
49
56.98%
86
Targeted condition groups (e.g. MS Society, Diabetes Assn., etc.)
1
1.16%
2
2.33%
12
13.95%
26
30.23%
45
52.33%
86
Physician’s offices or other provider offices
0
0.00%
2
2.33%
14
16.28%
25
29.07%
45
52.33%
86
Total Responses86
Skipped18

18. Are there other distribution/outreach locations not listed above that would be useful to you (list any that apply):

Total Responses17
Skipped87