On November 13, the Social Security Administration, Office of Communications sent a letter to colleagues noting expanded appointment based services at local Social Security offices.
Effective January 6, 2025, Social Security will require customers to schedule an appointment for service in local field offices, including requests for Social Security cards. They still encourage customers to use online services, and automated services, but customers who are not able to handle their business online or with the automated options may call their local Social Security office or the National 800# to schedule an appointment.
By scheduling appointments, Social Security aims “to reduce wait times, streamline service delivery, and improve the overall customer experience.” Nearly 400 field offices have already moved to appointment-based service, and they have seen significant improvements in wait times.
- Read the full letter here.
November 21, 2024 – M. Shepard